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We went to Kia West not knowing what family vehicle we wanted. We approached Adam (after being referred to him from a few friends), and he was very helpful. Adam asked us many questions and went over what potential vehicles would suit our needs. After discussing he then took us around the dealership and showed us the vehicles. Adam was very knowledgeable and did not pressure us in any way which made the process seamless. We became very interested in the Telluride and asked Adam of the sale deals going on, and he went over everything with us. After speaking to Adam he introduced us to Noah (the sales manager) who then went through things in further detail with us and also did not put any pressure on us, and was understandable of our situation. On the day of the test drive we met Dane who is the GM and he was very kind and understanding and went above and beyond to show us the vehicle and ensure we were making the right choice. Our experience at Kia West was amazing and I would recommend them to anyone. Their whole team is super knowledgeable and very kind. Buying a car is a huge decision and having no pressure while making a big decision makes the whole process a lot easier!
2 weeks ago
I went there and came out as feeling like a valued customer. They gave me a good price for my new car. The customer service was excellent. Ask for Terry when you go there, he is competent and was very nice and informative. I would defintely come here again if I ever need to!
a month ago
I had the most caring customer service here of all i've seen in car dealerships. I had an issue with my KIA Soul that I had not even purchased with Kia West, but they looked after it, coordinated with Kia Canada and provided the absolute best service ever. Thank you so much Dane (general manager) and the Team!
3 months ago
Note : following review is solely about the dealership! I bought a car from them a few years ago, and was incredibly dissatisfied with it. Horrendous has mileage etc. Jordan the manager and a man called Andrew in the service department went WAY above and beyond making it right. I was so very impressed with the patience and hard work. I absolutely do, and have, strongly recommended this company to others. It's not common these days to find a chimpanzee actually willing to stand behind their products!
3 months ago
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